Below FAQ are some common concerns of our clients before purchasing our premium realistic sex dolls, if you have other questions, please just send it to info@anyasexdolls.com
Yep! :) Free shipping to Europe, USA,Japan and most of the countries, but if you have any concern, please let us know. We offer a service to help you pre-pay import taxes and VAT in Europe .
Security is one of our main core values. in order to guarantee that, our website is SSL Encrypted, our back end system is protected by Shopify, and we use Shopify Secured and Paypal to guarantee your privacy and safety. We also protect ourselves against fraud transactions using risk models and Signifyd, and we won’t process your order until we can confirm that your payment information is legit and accurate. With all this systems in place we make sure that you and us are both safe.
Your privacy is our main goal. All packages are delivered in discreet packaging;Your doll will be labelled “mannequin” (for custom clearance). Billing statement in your credit card will show a charge from "Anya"

Our material is using high-end material, and all of our dolls have been tested strict before shipping. If the problem was caused by us or shipping company, we will take care of it.

For example, if you received a damaged dolls cased by shipping, We will help you by sending another replacement or offer you a fair discount, It will depend on the nature of the incident.

Once you place your order we will reach out by email to make sure that we got your doll details right.

Then we arrange to produce, Normally we can ship in one day, as we have many dolls in stock, If not, produce time is around 2-3 days, depends on your customized options. shipping time is 5-7 working days.

We will email you the tracking number of your order once it is shipped. We use Fedex and UPS so you can track your order easily.
All packages are delivered in discreet packaging,package including premium real sex dolls, instruction manual, lingerie outfit, a pair of glove, clean tools, wigs, comb, USB heater...

Before using the sex toy. disinfect with the disinfect spray. You can also use a wet disinfected cloth or a 75% alcohol swab to disinfect. Apply lubricant on the human body before using the sex toy in order to keep the inside sufficiently lubricated. Or wear a well lubricated condom. if the toy’s inner part is not well enough lubricated, it can easily lead to unwanted tears and gaps in the product.

After using the product, use clean water to remove the lubricate fluid and clean the inner part of the product. Use the sex toy’s disinfectant spray to disinfect, you can also use a disinfected cloth or a 75% alcohol swab to wipe clean the inner part.

Afterward, use warm water and wash for2-3 minutes. Dry naturally in the sun or use a towel to dry the inner part as well as the outer parts. Store outside of sunlight.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
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